PTC Highlights Automation Industry Use of Its Technology

Asset service use by Schneider Electric

Noting how the ease of making changes to a product becomes much more difficult once it leaves the software realm and becomes physical,

Heppleman said, “you need a technician with parts and tools to change anything. And this can lead to parts being changed differently around the world.”

To track these changes for more effective maintenance, each product’s serial number should be connected with these physical changes.

That’s where PTC’s ServiceMax acquisition (the largest in the company’s history) comes into play.

ServiceMax enables PTC to achieve its vision for “a complete digital thread for total lifecycle management,” Heppelman said.

Schneider Electric uses ServiceMax and Windchill as part of its “asset-centric strategy to link services and IoT asset data to become more predictive and unlock new services,” Heppelman said.

PTC sees its own asset-centric vision for service lifecycle management as being a unique approach.

With ServiceMax serving as the asset system record to drive asset-centric work execution,

PTC is connecting it to Windchill to provide access to bills of materials and digital twins to serve as the digital product system of record.

Meanwhile, ThingWorx is used for remote connectivity and monitoring of connected products,

Vuforia provides 3D work instructions via augmented reality, PTC arbortext supplies dynamic service information,

PTC Warranty can be used for streamlined warranty claims along with PTC Servigistics for spare parts management and integration with Salesforce as the customer system of record.

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